🌟 Frequently Asked Questions (FAQ)

1. What time is check-out?
Check-out is at 11:00 AM. Late check-out may be available upon request, depending on cleaning schedules and same-day reservations. Late check-out must be requested the day before check-out. Note: Late check-out is a subject to availability due to next guest has already requested an early check-in the same day you check out.

2. How do I access the Wi-Fi?
The Wi-Fi name and password are displayed on the wall in the living room area or can be found in your booking app under your reservation details.

3. Where do I park?
You may park in the two-car garage, with one additional spot directly in front of the garage. Please pull close to the garage to avoid blocking the street or risking damage from passing vehicles. DO NOT PARK IN FORNT OF NEIGHBORS GARAGE! YOU WILL BE TOWED!

For guests staying at Unit 110 ONLY, there is an extra parking space on the side of the house.

Visitor parking is available in front of the complex near the entry gate off Beverly Hills 

4. How should I dispose of trash?
Please place all trash in the designated bins or dumpsters located next to the garage or as mentioned in your welcome instructions.

5. Is smoking allowed?
All HPLE properties are non-smoking indoors. Guests may smoke outside only in designated outdoor areas. Please use ashtrays and properly dispose of cigarette butts in trash.  DO NOT LEAVE SMOKING REMNANTS IN BACKYARD OR POOL AREAS! Smoking in the home may result in a $250 fine or more. 

6. Are pets allowed?
Pets are not allowed unless it was pre-authorized by HPLE before your stay. Pet fee will be applied to violators.

7. Pool or jacuzzi?  (Not applicable for unit 102)
HPLE homes feature private jacuzzi and pools for guest enjoyment. These amenities are accessible only from inside the property, they cannot be reached through the outside gate. You’re welcome to use the pool and jacuzzi at any time during your stay, but please observe quiet hours from 10 PM to 7 AM. Pool and jacuzzi rules are posted in the area for your convenience and safety. 

8. What should I do if I need assistance during my stay?
Our team is here for you! Message us directly through your Airbnb, VRBO, or booking app for the fastest response. For emergencies, our support line is available 24/7.

9. What should I do before checkout?
Before checking out, please:

• Place used towels in the bathtub or laundry area.
  
  

• Wash any used dishes or load the dishwasher.
  
  

• Take out trash to the designated area.
  
  

• Ensure all doors and windows are locked.
  
  

10. Can I host events or gatherings?
Parties or unregistered guests are not permitted. Small gatherings are welcome if they respect quiet hours (10 PM – 8 AM) and community rules.

11. How often is the jacuzzi or pool serviced? (Not applicable for unit 102)
Pools and jacuzzi are professionally cleaned weekly. If your reservation falls on a service day, maintenance may need brief access to ensure proper care.

12. Who should I contact for lost items after checkout?
Please message our team as soon as possible. If found, we’ll gladly arrange to ship your items (shipping fees may apply).

13. How do I operate the Jacuzzi? (Not applicable for some units)

Jacuzzi operating instructions are posted outside on the gate or on the Jacuzzi. Click here for a quick jacuzzi instructional guide.

***Never turn-off or power down the Jacuzzi.***  

14. How to turn on the outdoor lights? 

The outdoor lights come on automatically at dusk to 3am everyday. 

15.How to use the master bathroom shower?

Gently pull the both knobs out toward you, then turn clockwise to desired water temperature.