Help and Support

We're Here to Help – Let's Connect!

We’d love to hear from you! Whether you have a question, a suggestion, or just want to share your thoughts, our team is here to listen and assist. Simply select a topic from the list below to ensure your message reaches the right department, and one of our friendly team members will respond promptly.

You can also email us: hplellc@gmail.com

Customer Service

For assistance, please contact an HPLE representative at the phone number below. We’re here to help make your stay exceptional!

Booking questions call: 501-240-2089

During stay call: 713-999-2989

Hours of Operation

Monday 9am-9pm CST

Tuesday 9am-9pm CST

Wednesday 9am-9pm CST

Thursday 9am-9pm CST

Friday 9am-9pm CST

Saturday 9am-5pm CST

Sunday 9am-5pm CST

Note: If you are contacting us for a current booking reservation, please contact us through your booking platform application (such as Airbnb, VRBO and Booking.com)