🌟 Frequently Asked Questions (FAQ)

1. What should I do if I need assistance during my stay?
First of all, PLEASE DO NOT GO TO THE LEASING OFFICE FOR ANY REASON DURING YOUR STAY—they are not affiliated with your reservation and will be unable to assist in any way.
We are your dedicated housing managers, and our team is here to support you every step of the way. For the fastest service, message us directly through your Airbnb, VRBO, or booking app—we typically respond within 1–3 minutes.
For urgent matters, our 24/7 support line is available to ensure you're taken care of promptly and professionally.

2. How do I access the Wi-Fi?
🔐 Wi-Fi access details are posted on the living room wall and can also be found in your booking app under the arrival guide.

Login: HPLELLC

Password: HPLELLC2019!

3. Do Not Connect Gaming Consoles to the Living Room TV

The living room TV is permanently flush-mounted, and the HDMI ports are inaccessible. Attempting to reach behind the TV or connect external devices will damage the custom wall mount and drywall, resulting in a $250+ repair fee. 

4. Building Access

Download the Alta Open app (available on iOS and Android) to unlock access to the parking garage and fitness center. Log in using the credentials below, and ensure your phone's Bluetooth is enabled when approaching the readers:

Here are the official download links for the Avigilon Alta Open app (formerly Openpath):

• iOS (Apple App Store): Download Avigilon Alta Open for iPhone/iPad (Requires iOS 17.6 or later)

• Android (Google Play Store): Download Avigilon Alta Open for Android (Requires Android 10.0 or higher)

• Email: mr.rell556@gmail.com

• Password: Superman12345678!

5. How do I get to the Gym?

• Click Here For Directions to the Gym
   

6. Where do I park?  REGISTRATION: PLEASE READ

You can park inside the garage except for reserved spots. Our community is in the middle of transitioning our vehicle registration software.  As a part of our efforts to remain compliant with management requirements, please contact us via chat on the booking platform so we can get you registered 

 🚫 Do not park in reserved spots at any time—unauthorized vehicles will be towed at owners expense.

7. Is smoking allowed?
All HPLE properties are non-smoking.
This facility is also a Non-smoking facility.  You must go outside of the facility to conduct smoking of any kind. 
🚫 Do not leave smoking remnants inside the home or on balconies.
Smoking indoors may result in a $250 fine or more.

8. Are pets allowed?
Pets are not allowed unless pre-authorized by HPLE prior to your stay.
🐾 A pet fee will be applied to unauthorized pet stays.

9. What time is check-out?
Check-out is at 11:00 AM. Late check-out may be available upon request, depending on cleaning schedules and same-day reservations.
Please request late check-out by the day before your departure.
Note: Late check-out is subject to availability and may not be possible if the next guest has requested an early check-in.

10. What should I do before checkout?
You’ll receive a link to a checkout video around 7:00 PM the evening before departure.
Here’s a quick checklist to follow before leaving:

• Place used towels in the bathtub or laundry area

• Wash any used dishes or load the dishwasher

• Remove trash from all rooms and bathrooms and take it to the designated disposal area

• Conduct a walk-through to ensure no personal items are left behind

• Ensure all doors and windows are locked

11. Can I host events or gatherings?
Parties and unregistered guests are not permitted.
Please respect quiet hours: 10:00 PM – 8:00 AM and follow all community rules.

12. Who should I contact for lost items after checkout?
Message our team as soon as possible. If found, we’ll gladly arrange to ship your items.
📦 Shipping fees may apply.

13. How should I dispose of trash?
🗑️ Trash Disposal Instructions
Valet trash service runs Sunday through Thursday.

• Place your trash bin outside your door between 5pm-7pm. Trashcan can must be taken in back in by 9am every day.  

• 🔸 Limit: 2 bags per pickup

• 🔸 Important: All bags must be securely tied—untied bags will not be collected
  For off days, use the trash chute located in the parking garage next to the elevator